Topic: Outsourcing

What is an SLA?

21 July, 2019 Productivity, Outsourcing

In a lot of our contract negotiations we are dealing with the term SLA, Service Level Agreement. In the Outsourcing IT Service Industry this is a very specific term and often, in meetings it is thrown around like the terms “Cloud” or “Artificial Intelligence”. Meaning it is more of a buzz word where...

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What to Look for When Outsourcing an IT Helpdesk

13 June, 2019 Productivity, Outsourcing

Over time, I have encountered many companies who wanted to outsource IT support tasks, mainly the helpdesk part. Here are some stereotypical cases based on the size of the business, which I am going to describe and point out the issues with their approach. Small Businesses Outsourcing Many small...

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