Managed IT Support

We make IT work!

Our Bangkok based IT Support help desk solves your computer problems on-site or remotely. Our catalog of managed IT Support Services starts with simple on-demand, also known as break and fix, IT Support, where you call us and pay only when you are in need to have your computer or network problem solved. Further we offer managed IT Support Service provide up to fully customized IT Support Contracts for your business to fulfill your specific IT Infrastructure needs.

Need IT Support quickly?

Having an IT Problem and need it urgently fixed? Just drop us a line and we get back to you asap! Via Remote Desktop Support we can help you no matter where you are.

Our IT Support Services

We provide a range of Managed IT Support Service models to fit your individual business needs in the way you want it.

On-Demand IT Support

Also known as break and fix or ad-hoc IT Support. This model has no strings attached and ideal to solve an urgent computer problem when it occurs. We only charge for time and resources used.

Scheduled IT Support

Benefit from a lower rate by scheduling at least a half-day of on-site support. Ideal for regular maintenance checks, deployments and non-critical computer support for your business.

Baseline Remote Desktop IT Support

Get a block of IT remote support hours you can consume over a month. We serve as your business IT helpdesk and solve your daily computer problems or consult on IT topics.

User/Device Based Managed IT Support

This provides your business with a complete Managed IT Support package. For a predictable price you get full IT administration including end user support, network management and BCP/DRP Planning.

Customized IT Support Contract

This option provides you with the exact IT Support Services you want. This is for situations where special SLA times matter and special service delivery arrangements are a must for your business.

Outsourcing IT Support

Get a reliable partner for the on-site work at your branch offices in Thailand. We provide more than just smart hands by adding advice, solutions and documentation on top to get the job done properly.

Get your FREE first hour consultation. Contact us now!

Setting up your new office?

Get your IT Infrastructure done right. We work out your needs, suggest the best options and help you setting up your network, computers and servers. Just send us a message!

Contact Us

Why us for IT Support?

Reliability

“You’re hiring more than just one Freelancer. You hire a team.”

Hiring competent IT staff and managing service delivery is demanding. We provide backfill for our IT Support Administrators, so you can be assured that the work gets done when it needs to be done.

Quality

“We’re too poor to buy cheap things.”

Cutting corners or making undocumented workarounds are not an option. For us, getting the job done right is paramount. This saves you time and money on the long run, directly and indirectly.

Experience

“Knowledge is the key to success.”

There is just so much one person can know about an IT topic and keep track of its development. With us you’re tapping into a team of dedicated IT Support and Services specialists for Businesses.

IT Support Service Cases

Find a selection of commonly requested IT Support Services we provide for our clients in Bangkok. Contact us if you’re looking for a specific service not listed or schedule an IT Consultation session to find out how to optimize your IT workflows!

Computer End-User Support

Fixing your users’ computer problems and giving advice to get the best performance out of your devices and applications is our core competency. Our IT Support helpdesk is fast, friendly and competent to find the answers to your computer questions and problems.

Network Management

Setting up and administrating your office network to keep your operations running smoothly is an ongoing task. A single wrong configuration can cause a complete halt. Let us design a network based on your requirements and make it help you getting work done faster.

Asset Management

Keeping track of your IT assets of computers, notebooks, licenses, passwords and special configurations is not an easy task. We have the experience to store this information readily and securely. With our proven structure you do not have to reinvent the wheel and have more time for true innovation.

Procurement Support

Dealing with Hardware and Software Vendors along with ISP and Phone Provider is part of our daily routine. We alleviate the headaches and provide you executable option you can pick from. Let us do the heavy lifting for you and get things done while you can focus on your business.

IT Consultation

BCP and DRP Planning, Application Design or finding the right hardware for your demanding software application is a time-consuming task. Our experience in technical research, planning and asking the right questions saves you valuable time and money to get the right solution for your business.

IT Security

Identifying phishing mails, planning a secure IT Infrastructure and keeping a balance between usability and security, requires knowledge of what is out there. Benefit from our knowledge and get the right protection for your company with the help of our IT security audit service.

Outsource your IT troubles!

Want to focus more on your business and get more done? Contact us and we work out how we can boost your business with the IT support it needs!

FAQ

Here are some of our most commonly asked questions by our clients.

Do you charge Transport/Drop in Fees?

Depends on your location. Once we know where you are we can give you an exact figure.

We’re an IT Service Provider ourselves but don’t have staff in Bangkok, Thailand. Can we hire you to do hands and eyes work?

Yes, this is part of our service catalog. For details just drop us a line!

I’ve a friend with pirated software on his computer. Can you help him out?

We don’t install or “fix” issues related to pirated software. We can setup a fresh licensed/legal system (wiping out the old computer). Please be aware that pirated software usually comes with a higher risk of malware (Credit Card or Email logins are a famous target to be collected).

Testimonials

T3 Aviation Group is very satisfied with the quick reaction/response times. Jan IT has always provided outstanding, quick and efficiently services to keep us at the front of the aviation marketplace.

Mark Thibault

Founder/ Managing Director - T3 Aviation Group

Jan IT does an excellent job in providing IT support. They allow us to be more efficient, therefor we spent less time on technical stuff and more time to service our customers.

Roselynn

Director - Global Assets

Jan IT has a very polite and communicative IT support team. They help organize ourselves, streamline things and keep our staff connected on the go. Jan IT always finds a way to help out.

-

Director - SLP Environmental Co., Ltd

I can almost fully depend on Jan IT to support the Thailand business. The services from Jan IT is trustable and is one of the best I have experienced.

Gem

IT - Archroma

Jan IT provides the support we need and responds quickly to our queries and they also go out of their way to provide us help when we urgently need it.

Nounphan Pititham

Finance Director Thailand - Westbridge Foods Thailand

T3 Aviation Group is very satisfied with the quick reaction/response times. Jan IT has always provided outstanding, quick and efficiently services to keep us at the front of the aviation marketplace.

Mark Thibault

Founder/ Managing Director - T3 Aviation Group

Jan IT does an excellent job in providing IT support. They allow us to be more efficient, therefor we spent less time on technical stuff and more time to service our customers.

Roselynn

Director - Global Assets

Jan IT has a very polite and communicative IT support team. They help organize ourselves, streamline things and keep our staff connected on the go. Jan IT always finds a way to help out.

-

Director - SLP Environmental Co., Ltd

I can almost fully depend on Jan IT to support the Thailand business. The services from Jan IT is trustable and is one of the best I have experienced.

Gem

IT - Archroma

Jan IT provides the support we need and responds quickly to our queries and they also go out of their way to provide us help when we urgently need it.

Nounphan Pititham

Finance Director Thailand - Westbridge Foods Thailand