IT Support Administrator

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
  
• Implement virus detection and eradication procedures
  
• Diagnose end-user system failures and implement repair solutions
  
• Diagnose printer and other peripheral device failures and implement repair solutions
  
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  
• Providing installation and upgrading services of hardware and software
  
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs
• Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

Qualifications

• 3-5 years of experience in working as an IT Support Administrator. E.g. repair printers, desktops and laptops
• Maintenance experience with Windows, Microsoft Office, McAfee anti-virus and HP printer, desktop computers and laptops
• Good troubleshooting skills
• Worked with wired and wireless Internet connectivity
• Can work on demand and responds fast upon requests
• Interpersonal skills to work with non-technical user
• Speaking English is a must
• Excellent in written and verbal communication
• Good ability to document work
• Ability to handle multiple tasks